Shipping Policy

We partner with third party logistic service providers ("Logistic Partners") in order to effectuate Product shipping and delivery to you. We shall provide the details of the Logistic Partners which will be responsible for processing the shipping and delivery of any Product(s) purchased by you on the Website at the time such Product is processed and successfully handed over to the Logistic Partner by us. Our standard dispatch timelines range between 24 (twenty four) hours from the time the Product Order has been placed by you on the Website. In any case, the user will be provided with an estimated timeline for the delivery of the Product purchased from the Website. This estimated timeline shall be notified to the user on the order confirmation page displayed at the time the order is confirmed by us. We will also share details about your orders pursuant to their dispatch on the e-mail ID and/or mobile number provided by you/ registered with us. You agree and understand that though we effectuate Product delivery to the Users through our Logistic Partners, we reserve the right to ship and deliver the Products on our own without engaging any Logistic Partners or third party service providers.

The Delivery charges of the Platform are as follows:

You agree and understand that though we endeavor to ship and deliver our Products all across India, we may, in our sole discretion determine a select list of areas which are unserviceable for delivery of Products. We, or our Logistic Partners, do not provide shipping and delivery services in such unserviceable areas and may not process your orders on the Website in such cases. In the event, an area has been deemed unserviceable by us, we shall notify such user at the time of placing an order for purchase of Products on the Website. You may also verify whether an area is unserviceable for deliveries by us by entering the relevant area pin-code on the Website.

While we make reasonable endeavors in ensuring that purchased Products are delivered to you in a timely manner and within the timeline notified to you, you accept and acknowledge that the delivery may be delayed on account of:

a. Logistical issues beyond our control;

b. Unsuitable weather conditions;

c. Political disruptions, strikes, employee-lockouts, governmental restrictions, etc;

d. Acts of God such as floods, earthquakes, etc;

e. Other unforeseeable circumstances.

In such events of delay, we shall make reasonable attempt to inform you by writing to your email ID and/or mobile number registered with us. We disclaim all liabilities that may arise on account of our failure to inform or notify you of delays in the delivery of purchased Products on the Website. Further, we shall be under no obligation to compensate you for any claim that may otherwise arise on account of delay in the shipment or delivery or use of the purchased Products.

We endeavor to engage Logistic Partners, employees, agents with the highest regard for ethics and integrity; and behave in a fashion that exudes thorough professionalism, competence and good mannerism. You agree and acknowledge that the actions, inactions of delivery individuals are not in our control, and it is not possible for us to monitor and observe each delivery executive. Since we are merely facilitating delivery of a Product purchased by you, we shall not be liable for any acts or omissions on part of our delivery agents, employees, or personnel and/ or the Logistic Partner or their employees, agents, or personnel including deficiency in service, wrong delivery of Product, time taken to deliver the Product, Product package tampering, etc. For the sake of abundant clarity, it is stated that any ill-mannerism, impoliteness, discourtesy or offensiveness shown by our delivery executives or the employees, agents, personnel of the Logistic Partners is beyond our control and any issue arising between you and our delivery executive or an employee, agent, personnel of the Logistic Partner will have to be resolved by you independently. You agree and acknowledge that you will not hold us responsible or require us to settle, mediate or resolve any disputes between you and the delivery personnel delivering the Products to you.

Once your order is ready and dispatched it is usually delivered within 3-5 days.

We partner with reputed courier services, so that your products reach you on time. As soon as we ship your product, the tracking information is sent to you via sms and an email.

You can track your order at Order Status or drop a message on WhatsApp through our contact us page